Terms and Conditions for Scanning and Redemption
Last updated: 15 January 2026
These Terms and Conditions govern your use of the loyalty app for point accumulation and reward redemption.
1. Eligibility
- Participation is voluntary and free of charge.
- By participating, customers agree to these Terms & Conditions.
2. Enrollment
- Customers must register via the Ardence Rewards App to begin accumulating points.
- A valid account is required to track and redeem points.
3. Point Accumulation
- Points are earned by scanning eligible barcodes of Ardence Aesthetics products.
- Points awarded per scan may vary depending on the product or promotion.
- Duplicate scans or fraudulent activity will result in point forfeiture and possible account suspension.
4. Point Validity
- Points accumulated do not expire.
- The company reserves the right to revise point validity period. Any changes will be communicated via App/email.
5. Reward Redemption
- Points can be exchanged for rewards listed in the app's Rewards Catalogue.
- Rewards are subject to availability and may change without prior notice.
- Once redeemed, rewards cannot be exchanged, refunded, or returned.
6. Account Management
- Customers are encouraged to take reasonable steps to protect their account credentials and personal information associated with the loyalty program.
- The company is not liable for any unauthorized access or point loss due to account misuse.
7. Program Changes & Termination
- The company reserves the right to modify, suspend, or terminate the loyalty program at any time without prior notice.
- Any changes will be communicated via App/email.
8. Data Privacy
- Customer data will be handled in accordance with our Privacy Policy.
- By participating, customers consent to the collection and use of their data for program-related purposes.
9. Limitation of Liability
We work hard to make sure the programme runs smoothly. However, the programme and any rewards are provided "as is."
We are not responsible for:
- Any loss or damage that is not reasonably predictable when you use the programme.
- Any indirect, incidental, or consequential loss (for example, loss of opportunity, business, or profits).
Our total responsibility to you for any claims related to the programme will not be more than the value of the rewards you earned in the last 12 months.
10. Governing Law
- These Terms & Conditions are governed by the laws of Malaysia and Singapore.
- In the event of any dispute, claim, or disagreement arising out of or relating to the loyalty program, the parties shall first attempt to resolve the matter amicably through good faith negotiations.
- If the dispute cannot be resolved amicably within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the courts of Malaysia and Singapore.